Analyze data from fraud tools take appropriate actions and record information accurately for measurement and reporting
Monitor and screen customer functions, including handling escalations and working with compliance to manage risk
Provide daily/weekly reviews of certain fraud reports and suspicious activity
Review and complete analysis of transactional information to identify risk, trend, and potentially fraudulent activities
Work closely with legal and operations teams to ensure customer activities remain compliant
Assisting the operation teams in managing fraud events and ensuring proper/timely escalation
Liaise with other relevant organizations/authorities
Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks
Conduct customer due diligence
Maintain continuous contact with customers via communication channels such as email and virtual meeting channel
Participate in projects and any other special tasks assigned
Qualifications:
Bachelor’s degree in any field
Fluent in both Thai and English
At least 1 year of working experience in customer support or any related field
Excellent communication, explanation, attention to detail, and can-do attitude
Proficiency in Microsoft Excel (Pivot and Vlookup) and Google Sheet
Able to work under pressure and solve problems independently whilst holding strong organizational skills
Able to work on a flexible 5-on 2-off work schedule
Skills
Attention to Detail
Excel
Problem Solving
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Bitkub
39 active jobs
Industry:
Other
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