Customer Enquiries Roles (Chinese mandarin Speaking) - Multiple positions

Roles and Responsibilities:

• Attend customer calls, emails chat
• Attend customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.
• Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry.
• Process account receivable and general support related to finance functions as required.
• Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
• Report out daily performance and update all performance and update all performance logs abilities.

Qualifications :

• Good communication skills with good command in English
• Fluency in third languages ; Chinese Mandarin / HSK Certificate if applicable
• Good analytical skills and problem-solving
• Good listening and comprehension abilities
• Multitasking and ability to coordinate with multiple stakeholders
• Can do attitude and flexible with scope of works