Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis
Meet Service Level Agreements (SLA)
Utilize Key Performance Indicators (KPI)
Monitor technical issues
Liaise with our funding engineers to ensure that client transactions are processed quickly
Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible
Skills You Should HODL
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends
Security and privacy focused
Technical understanding of how most major cryptocurrencies function
Ability to read Blockchain Documentation
Able to make quick decisions autonomously
Loves helping people
Skills
Teamwork
Customer Engagement
Key Performance Indicators
Service-Level Agreements (SLA)
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
Kraken Digital Asset Exchange
6 active jobs
San Francisco, California
Industry:
Banking & Finance
Ready to Apply?
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