Internal Technical Response

· Provide the first technical response and feedback to the local team for system connectivity-related concerns

· Identify possible causes and take care of individual and/or basic issues

· Forward any universal issues to regional or global headquarters with accurate and complete descriptions of the cases for long-term solutions if needed

Partner Integrations / Technical Engagement Management

· Perform end-to-end testing with partner system connectivity.

· Provide API integration and testing support, both internally and externally

· Create and maintain accurate integration documentation for new integration, enhancement, and migration

· Work with internal teams and partners to analyze/troubleshoot integration and operation issues

· Assist with Pilot/Beta process, acting as the liaison between the client, support, and Partner

Requirements

· Excellent communication skills in written and oral English. Chinese is a PLUS.

· Great communicator with strong learning ability and desire to take ownership of the system

· Strong stakeholder management across both technical and commercial teams

· Be able to multitask, prioritize, and escalate when needed.

· Experience at the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API languages (XML).

· Internet Savvy