Key user for CRM: Manage the main database of information about our customers and prospects/opportunities. Act as go-to person for CRM related activities and topics.
Deliver internal training, ongoing education and coaching on CRM usage to support the overall organization’s goal to increase user adoption and utilization
Business Analyst: Analyze business data and provide data-driven insights to management and business units about trends, opportunities, and potential threats.
Creating reports on customer behavior and activity to help Straumann Thailand to improve its marketing campaigns and lead-generation activities.
Implement, train, track, and report customer satisfaction (NPS etc.) results to management and business units upon rollout of program.
Work with Straumann Thailand BUs and management to create and implement a competencies framework, while aligning on above mentioned with Regional and Global Commercial Excellence
The Successful Profile Would Probably Look Like
Bachelor’s degree in business management, Finance.
Experience in SAP ERP/CRM, Salesforce (SQL, Azure, Zendesk a plus)
Ability to communicate clearly with a focus on timely and open communication, while being open to feedback.
Possesses a “player-learner” mindset and strives for self-improvement
Has a can-do attitude and is willing to take on tasks by him/herself.
Has experience in project management.
English language skills (advanced a must, business level preferred).
3-5 years of experience in a similar role.
Skills
SAP
ERP
Project Management
Business management
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
Straumann Group
6 active jobs
Industry:
Healthcare & Pharmaceutical
Ready to Apply?
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