Demonstrate and share with clients Brand presentation, storytelling, and product knowledge.
Initiate proactive, elevated, and relevant product recommendations for the client to drive conversion and satisfaction.
Meet and exceed commercial goals and track omni-channel business activities.
Customer Service:
Deliver elevated, positive, and high-energy client experience aligned with Tiffany core Brand values and integrity.
Consistently deliver luxury outstanding service to resolve client issues as effectively as possible and with empathy. Escalate issues diligently to ensure a prompt and client-centric resolution.
Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building.
Display expertise in a multi-system, multi-tasking environment to manage calls, emails and LINE processes and assist clients in their purchase journey both online & offline.
Operations and Social Media:
Support Regional team for the evolution of the Line Official Account, starting with Line Shopping and coordinate with the Communication and Retail Excellence team to get alignment on project rollout.
Complete general administrative tasks on an ad-hoc basis as per business needs, including responding to COMPASS and Sales Service emails.
Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising) and manage verification of orders for fraud and ensure timely fulfillment.
Support the Communication team at both local and regional level in designing relevant and engaging Social Media content.
Coordinate local campaign needs in collaboration with Communication team.
Qualifications
Higher School Certificate or Equivalent.
Previous customer service experience in retail or call center environment.
Strong verbal and written communication skills.
Possess excellent problem-solving skills.
Ability to handle calls objectively, when speaking with customers who may be irate, and ability to diffuse customer situations independently or under the guidance of a coordinator or supervisor.
Familiarity with website technology, website navigation and terminology associated with internet commerce.
Flexible working availability, including evenings and weekends.
English proficiency written, Oral
Skills
Client relations
Customer-focused Selling
Channel Business
Commerce
Communication
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Tiffany & Co.
7 active jobs
Industry:
Consumer Goods, Retail & E-Commerce
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