[BD] IT Application Support Intern

• Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI

• Contribute to problem investigation, change management

• Working on Oracle PL/SQL

• Support for new feature release, hot-fixes

• Maintain and manage the application servers

• To the holder of this position other tasks and activities related to the current job can be assigned by line-manager

Qualifications

• Final - Year student in IT/ Computer Science or relevant background

• Having knowledge of SQL, PL/SQL

• Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)

• Knowledge in Project and Process Management will be an advantage

• To be trained in process know how (Incident, Problem, Change Management)

• ITIL foundation Certificate is a plus

• Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)

• Have ability to work under pressure during peak periods and respecting the deadlines

• Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.

Additional Information

• Monthly Internship Allowance, plus Meal and Parking support.

• 1 paid leave day + 1 sick leave day for each internship month.

• 1 birthday leave day if your birthday falls during the internship period.

• Accident insurance provided throughout the internship.

• Opportunity to observe and engage in international projects and innovation.

• Access to our diverse training programs which surely help strengthen both your personal and professionalism.

• Participation in various company activities such as football, yoga, badminton, and team building.

Location:364 Cộng Hòa, street, Tân Bình, Hồ Chí Minh 70000, Vietnam