Lead Planning and forecasting for one or more products in CEG and manage end to end interactions with Senior leadership, Operations, Finance, etc
Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels
Communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary
Collaborate with other departments, team managers, Operation Leaders to identify opportunities for improvement of resource utilization
Lead/participate in workforce management-related projects with various teams within and outside CEG
Communicate with Senior leadership team and recommend actions related to forecasting and resource planning
Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve
t’s Great If You Have:
Strong Excel skills and beginner SQL skills
Experience in Python or R is good to have
Understanding of data visualization tools like Tableau
Skills
Active Listening
Workforce Management
Operational Planning
Coaching
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
Agoda
168 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
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