You will be leading our Merchant operation projects with the aim of enhancing merchant performance operations in coordination with both internal and external teams.
Analyze merchant performance by querying data using SQL to identify areas for improvement.
Gather essential data to enhance merchant operations and support Key Account Management (KAMs) communication, facilitated by the effective use of internal resources to maintain Merchant operational excellence.
Establish centralized working procedures and Standard Operating Procedures (SOPs) to improve the work process of Key Account Managers (KAMs).
Assess merchant satisfaction scores and manage the merchant lifecycle to improve relationships and ensure business continuity.
Qualifications
A Bachelor's degree in Business Administration or a related field.
1-2 years of experience in Data Analysis or Strategy Association is preferred.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and SQL.
Knowledge of the food industry, supply chain or vendor management is advantageous.
Experience in merchant account management can lead to a better understanding of this role.
Proficiency in English, both spoken and written.
Ability to work within deadlines and ensure projects are timely and productive.
Ability to clearly communicate issues and ideas to stakeholders.
Effective problem-solving skills and conflict resolution.
Independently motivated individual with strong team-working skills.
Ability to maintain energy and calmness in a fast-paced environment.
Skills
Vendor Management
Operational Excellence
Key accounts
Conflict Resolution
Problem Solving
Functions
Information Technology (IT)
Job Overview
Job Type:
Hybrid
Company
Grab Holdings Limited
110 active jobs
Industry:
Consumer Goods, Retail & E-Commerce
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