Job Description

• To look after the day to day operation of the room service & restaurant by ensuring it runs smoothly.
• Manage and implement Pullman Brand Essentials as per concept of Aqua & IRD.
• Achieve and exceed guest dining experience expectations measured by social media feedback & RPS score.
• Controls and analyses, on an on-going basis, in order to optimize the following:
• Quality levels of product and service
• Guest satisfaction
• Operating costs
• Sanitation and cleanliness (HACCP/ FSMS)
• Coordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times
• Ensure all food served are being closely monitor and governed by food safety measures and meet with the highest food hygiene standards

Qualifications

Knowledge and Experience

• A graduate student/ high school or working experience equivalent in hotel/ tourism/ culinary school.
• Minimum of 3 years Supervisory role & 2 years Asst manager role in food and beverage management experience in a resort/ city hotels, preferably in the luxury setting
• A strong understanding of operational controls, budgeting, sales, and marketing
• Strong oral and written communication skills
• Fast learner and subsequently ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills.
• Well adapt in a multi- cultural environment.

Additional Information

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic