Responsibilities

• Collaborate closely with all operational areas of the hotel after obtaining event details from guests. Ensure that the operations team can fulfill all guest needs efficiently and cost-effectively. Offer alternative options to guests if certain requests cannot be met within their desired parameters.
• Coordinate with hotel staff to ensure that all details of the event are handled smoothly and efficiently.
• Managing budgets and planning costs for each event, including venue costs, catering, entertainment, and other expenses
• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Review contracts and making sure that all details are clearly outlined.
• Handle all aspects of event planning from start to finish, including hiring vendors and purchasing supplies.
• Ensure events run smoothly by monitoring guests’ needs and responding accordingly.
• Prepare contracts and agreements for clients and vendors.
• Conducts room function inspections prior to each event to ensure the room is set according to specifications.
• Upselling as per target given by supervisors
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.

Qualifications

• Bachelor degree in Hospitality Management, Business Administration or related fields.
• Minimum 2-3 years’ experience in the events in a 4- or 5-star hotel or related professional area.