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    Assistant Customer Service Manager

    Full-Time
    Bangkok, Thailand
    Posted: July 29, 2024
    Position Details

    Responsibilities

    • Handle export customer business on day to day operation.
    • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
    • Immediately escalating serious complaints or issues that you are not equipped to deal with.
    • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
    • Responsibility to check & follow up P.O. (Purchasing order) from customers.
    • Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging and so forth).
    • Consolidate and validate data from teams to prepare monthly and quarterly reports.
    • Prepare reports, presentation, documents, or other materials as requested.
    • Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives
    • Work on ad hoc projects as assigned.


    Qualifications

    • Bachelor's degree or higher in Marketing Food Science. Food Technology or related
    • More than 10 years experienced in the management of customer service or Sales and business development in the food industry
    • Robust sales analysis capabilities
    • Excellent written and verbal communication skills
    • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)



    Skills
    Presentation
    Customer Service Management
    Microsoft Office
    Customer Service
    Communication

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Minor Food logo

    Minor Food

    13 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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