KEY RESPONSABILITES

Elaboration of the local client strategy

• Work in close cooperation with boutiques and other departments, and participate in the definition and execution of the 360º client loyalty program to develop long-term client retention
• Analyze and monitor client KPIs and work closely with client team in order to define targeted and strategic approach per each client segment
• Follow-up of the competition landscape collecting insights from clients, boutiques and studies to nourish action plans
• Manage, forecast and follow-up Client Treatment budget in 3 years basis

Elevate Client Experience In Cartier Thailand

• Deliver customer-centric experiences across all channels in accordance to the different client typology and their specificities
• Drive additional synergies across Communications & CRM & Client Service & E-commerce to offer a highly qualitative & consistent Omni-channel Client Experience
• Define and roll-out the local Client Activation strategy: activations during key festive periods, in-boutique experiences, 1:1 treatment plan and gifting plans
• Lead concierge partnership activities including treatments and booking requests from boutique teams
• Manage the order, deployment, and usage of centrally developed gifts, as well as local gifts
• Manage clienteling application ‘MyClients’, monitor usage, and conduct in-boutique trainings

Support High-End Business and client development

• Work with HJ team to identify individualized treatments tailored to each HE client segmentation
• Manage the organization of client treatments for local and international High Jewellery events
• Lead hospitality services for local High Jewellery events
• Work with Commercial, HJ and Sales Associates in building VIP portfolio

Qualifications

• Bachelor’s degree required
• At least 5-year experience in luxury/high-end goods industry, or relevant experience in event management, customer service or hospitality

Technical Skills / Abilities

• Excellent in computer skills (MS Office)
• Excellent in Thai and English
• Data analysis, SAP is a plus

Personal Skills

• Demonstrate high attention to detail and a deep understanding of luxury standards
• Self-starter with excellent communication and negotiation skills
• Proactive, creative/innovative with a continuous improvement approach, and customer oriented
• Project management skills, and multi-tasking capabilities
• Results oriented, assertive, ability to adapt quickly
• Networker and connection builder for unique venues, F&B partners, artist...