Job Description

Analysis and Planning

• Manage and track all reports related to collection performance to accurately report relevant parties with insights and updates.
• Prepare and analyze workforce and workload data to support efficient and effective capacity planning decisions.
• Analyze existing data, markets, competitors, and external data sources to predict direction and improve strategy.
• Provide initiatives for new automated processes, system features, work tools, modern procedures, and innovation ideas to improve performance with full scalability.
• Set realistic KPI goals and develop measures in line with collection goals.
• Coordinate with regional and other departments to initiate the new strategy, management tools, improvement plans, business development, project implementation and launch new initiatives.
• Including communicating and working with the team and relevant departments to apply it more efficiently.
• Data and user acceptance testing for all systems involved in teamwork.
• Collaborate with the team and related parties to provide full support to achieve goals.
• Liaise with Legal and Compliance to ensure all plans, projects, and procedures are compliant.
• To support driving performance and projects to achieve the company's goals.
• To perform the other assignments or special projects are assigned by the Manager and Management team.
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Operational Excellence

• Manage and track all reports related to process performance to accurately report relevant parties with insights and updates.
• Prepare and analyze processes and results to support efficient and effective capacity planning decisions.
• Analyze existing data, markets, competitors, and external data sources to predict direction and improve process.
• Provide initiatives for new collection methods, system features, management tools, motivation models, and strategies to improve performance with full scalability.
• Establish a process for monitoring and inspecting work to ensure accuracy and completeness.
• Including developing control points to be consistent with collection goals.
• Coordinate with regional and other departments to initiate the automatic process, procedure/script/workflow development, system optimization, project implementation, and launch new initiatives. Including communicating and working with the team and relevant departments to apply it more efficiently.
• Data and user acceptance testing for all systems involved in teamwork.
• Collaborate with the team and related parties to provide full support to achieve goals.
• Liaise with Legal and Compliance to ensure all plans, projects, and procedures are compliant.
• To support driving performance and projects to achieve the company's goals.
• To perform the other assignments or special projects are assigned by the Manager and Management team.

Requirements

• A bachelor's degree or higher in Business Administration, Economics, Engineering, Computer Science, or a closely related field.
• 2-5 years of work experience in Planning and Analysis / Project Management.
• Have a background or knowledge in the financial or collection industry.
• Excellent interpersonal skills with the ability to build and maintain relationships with stakeholders.
• Detail-oriented with the ability to handle multiple projects and changing priorities in a fast-paced, deadline-driven environment.
• Familiarity with SQL, G-Suit, Looker, and Data Studio. (or equivalent).
• Good verbal and written communication skills in both Thai and English.