Responsibilities
As a Store Business Manager, no two days are the same. You will oversee a diverse range of tasks and responsibilities in four key areas:
Sales Performance
- Achieve & maximize both individual and team target across all platforms
- Coach & lead sales associate team to achieve sales goals
- Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team
- Liaise between sales and management team
- Use MS Office & social media platforms and technology to connect with customers and encourage sales
Strategy & Management
- Analyze & review business performance as well as identify opportunities and improvement are with HQ quarterly
- Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies
- Teach & encourage team in O+O and omnichannel selling
- Drive, motivate, coach & create a positive working atmosphere within team
- Manage & evaluate teams
- Recruit & develop talents
- Work with Retail Manager and Head Office to build a client-centric store culture
Client Service & Management
- Coordinate sales promotion activities
- Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline
- Ensure sales teams offer a positive customer experience
- Enhance customer experiences of both CXE & NPS
Are you…
- Enthusiastic and empathic with strong leadership, interpersonal and communication skills
- Agile, comfortable to adapt and a fast learner
- Confident and determined to initiate and express ideas
- Passionate about beauty and cosmetics
- Digitally savvy with computer literacy, social media and data analysis skills
- Equipped with O+O sense
- Experienced in retail or in a department store industry preferred
- Communicate & written fluently both in Thai and English is a MUST.
- Able to work on weekend.
