Partner Support Specialist

Mô tả công việc

What You Will Do:

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner.

• Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail.

• Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce.

• Utilize Google Sheets, Looker and the Onboarding Staff App for accurate tracking, data analysis and data reporting.

• Comfortable with occasional high volume email and call campaigns as needed.

• As a “first face” for new partners, creating an enthusiastic atmosphere / promote excitement to being working with Our company.

• Verify partner addresses in google maps / street view to confirm shop location.

• Make note of impressive and unique partners, recommending them to appropriate Sourcing teams.

• Develop and conduct partner trainings.

• Evaluate effectiveness of trainings and onboarding processes to increase partner success rates and satisfaction.

• Research and recruit potential partners to meet business need.

• Additional responsibilities as required
   

Yêu cầu ứng viên

Qualifications:

• 1+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships

• Technically proficient with an ability to utilize multiple systems, including Google Suite,...

• Good reading and writing skills, confident English communication (no certification required).

• Long-term commitment, willing to work overtime on holidays and Tet (overtime pay available).
   

Quyền lợi được hưởng

What We Offer:

• Salary is negotiable based on ability, up to 12 million/month.

• Probationary period: 85% salary, annual salary increase.

• 13th month salary, holiday bonus, bonus for excellent employee performance.

• Receive training, professional development, foreign languages related to the job.

• Sign labor contract, pay insurance and enjoy full benefits according to the State Labor Law.

• All necessary working tools and equipment will be fully provided.