Logistics 3PL Management - Operations, Shopee

• Handle dispute settlement for damaged/late delivery/fake attempts and ensure targeted recovery rate.

• Work closely with customer support teams to address shipping-related inquiries, delivery updates, and resolve logistics-related customer issues.

• Collaboration with shipping carriers and third-party logistics providers ensure timely and cost-effective delivery of orders.

• Identify opportunities for logistics process improvements to streamline operations, standardize SOPs across 3PLs, operational metric improvement and cost reduction

Yêu cầu công việc:

• Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field.

• From 2 years of working experience in e-commerce logistics, shipping carriers, and fulfillment processes.

• Strong computer skills, especially Excel.

• Strong communication skills in Vietnamese and English (verbal and written).

• Critical thinking and problem-solving skills.

• Self-starter with a strong sense of curiosity.

• Good team player with a positive attitude and strong sense of integrity and responsibility.