Guest Relation Officer - Chinese Speaking

Job Description

• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests’ complaints and comments tactfully and efficiently.
• kMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.

Qualification

• Tertiary education in Hospitality Management or related disciplines
• Able to work independently and handle shift duties
• Good command of spoken English and Mandarin
• Minimum 1 year of relevant experience
• Able to multi-task and work under pressure in the busy operations
• The ability to work well in a team environment
• Driven, dynamic and energetic